Support & FAQ

Download the app from Google Play or the App Store, create your account, then go to My Company and enter your details. Your company name, logo, address and contact info will appear automatically on all your PDFs.

ScaffDocs requires an internet connection to sign in and sync your documents to the cloud. Once signed in, many features work with a limited connection, but a stable internet connection gives you the best experience.

Yes. ScaffDocs is available on both Android (Google Play) and iOS (App Store). Your account and documents are stored in the cloud so you can access them from any device.

Absolutely — ScaffDocs works on both phones and tablets. The layout adapts automatically. Many users find a tablet ideal for filling in RAMS and inspections on site.

ScaffDocs generates professional, industry-standard RAMS templates covering the Work at Height Regulations 2005. However, every RAMS must be reviewed and amended by a competent person before use on a specific site. You are responsible for ensuring documents are suitable before issue.

Yes — go to My Company, tap the logo area and upload your logo from your camera or gallery. It will appear automatically on all your PDFs including RAMS, inspections, invoices and handover certificates.

Tap the Share / Export button on any document screen. Share via WhatsApp, email, save it to your phone or print it. The app uses your device's built-in sharing so any app on your phone can receive the PDF.

Yes — every document is saved to your account in the cloud. Open any previous RAMS, inspection, invoice or Safe Start from its history screen and re-export at any time, from any device.

Your data is securely stored in the cloud using Google Firebase, encrypted in transit and at rest. This means your documents are accessible from any device you sign in to. See our Privacy Policy for full details.

Because your data is stored in the cloud, simply download ScaffDocs on your new device, sign in with the same account, and all your documents and company profile will be there waiting for you.

Visit our Account Deletion page for step-by-step instructions. We will delete your account and all associated data within 30 days of your request.

ScaffDocs is a one-time purchase of £20. Pay once and the app is yours — no monthly subscription, no annual renewal. Future updates are included.

Download ScaffDocs on your new device and sign in with your account. Your licence and all your data will be restored automatically.

Refund requests are handled by Google Play or the Apple App Store under their respective refund policies. Please contact the relevant store directly.